Administrative Assistant, Volunteer Center
Company: United Way of Greater Milwaukee & Waukesha County
Location: Milwaukee
Posted on: April 24, 2024
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Job Description:
Job Title: Administrative Assistant, Volunteer Center (Union)
Status: Full-Time
Department: Volunteer Engagement Grade: 24
Date Updated: 4/19/24 FLSA Status: Non-Exempt
SUMMARY
This position is responsible for smooth operations and day-to-day
office activities and events at United Way's Johnson Controls
Volunteer Center. Leads organization and completion of
administrative support task needs of Volunteer Engagement division.
Responsible for providing reception area (Welcome Desk) support
including guest and visitor services; volunteer registration and
check-in; coffee bar oversight; message receipt and transmittal;
conference room/meeting administration for internal United Way
meetings and external groups; volunteer engagement data entry for
volunteer engagement contacts, division communications; mailing
assembly and distribution; and other projects as assigned. This
position reports to the Manager, Volunteer Engagement.
RESPONSIBILITIES
Include the following, but are not limited to:
RECEPTION
Expected Standard: Office, front lobby, entryway and reception area
and coffee bar are maintained in a clean, orderly and
professional-looking fashion. All volunteers, visitors and callers
are greeted and welcomed in a prompt, friendly and professional
manner. Office is clean and secure. The Volunteer Center Digital
Board features inspiring examples of volunteers and posted
information is accurate and timely. Both internal and external
group meetings held in the Volunteer Center are properly supported.
Staff are aware of activities taking place in United Way's
Volunteer Center.
OPERATIONAL/ADMINISTRATIVE
Expected Standard: Division calendar and scheduling are current and
accurate. Division communications are timely and accurate,
including database integrity. All event support and communications
are prompt and well-executed in advance. Coffee Bar and Warehouse
is clean, organized, and safe. In-kind donations and product
supplies are delivered and organized in our warehouse with
Operations support. Collaborates and communicates effectively
across United Way function areas.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
EDUCATION & EXPERIENCE REQUIREMENTS
High school diploma or GED and five years of progressively
responsible experience - or successful completion of one United Way
Greater Milwaukee & Waukesha County campaign cycle as a Campaign
Coordinator or Campaign Administrative Assistant.
Excellent computer experience and competence with Microsoft Office
and other similar programs utilized by department.
Excellent customer service and professionalism.
Ability to communicate and interact well on all levels: telephone,
written and interpersonal.
CORE COMPETENCIES
ADDITIONAL SKILLS & COMPETENCIES
Ability to work in a complex and fast-paced environment using
technical and interpersonal skills. Strong ability to anticipate
problems and identify and implement solutions when needed. Ability
to work independently, recognize tasks, implement and follow
through to completion. Ability to problem solve and work with
flexibility.
LANGUAGE SKILLS Ability to read and interpret general business
periodicals, professional journals, or technical procedures.
Ability to write reports, business correspondence, and procedure
manuals. Ability to effectively present information and respond to
questions from manager, department colleagues, customers, and the
general public. Ability to communicate and work effectively with
volunteers and others in the community representing a broad range
of interests and backgrounds. Demonstrated verbal and written
communications skills. Ability to respond to common inquiries or
complaints from customers, regulatory agencies, or members of the
business community.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide
in all units of measure, using whole numbers, common fractions, and
decimals. Ability to compute rate, ratio and percent. Ability to
analyze data and utilize computer reports using the above computer
programs.
PHYSICAL DEMANDS
The physical demands at UWGMWC are representative of what is needed
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to stand, sit, talk, hear, and use hands and fingers to
operate a computer and telephone keyboard, reach, stoop and
occasionally kneel.
Specific vision abilities required by this job include close vision
requirements due to computer work.
Light to moderate lifting is required (such as loading paper into a
paper tray).
Ability to uphold to the stress of traveling (in designated
positions).
Regular, predictable attendance is required; including additional
overtime as business demands dictate.
WORK ENVIRONMENT
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Moderate noise (business office with computers, phone, printers and
light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of
time.
AMERICANS WITH DISABILITIES
It is the policy of UWGMWC to comply with all relevant and
applicable provisions of the Americans With Disabilities Act (ADA),
as amended. UWGMWC will not discriminate against any qualified
applicant with respect to any terms, privileges or conditions of
employment based upon an individual's physical or mental
disability. UWGMWC will also make reasonable accommodation whenever
and wherever possible for all employees or applicants with
disabilities provided that the individual is otherwise qualified to
safely perform the duties and assignments required by the job, and
provided that any accommodation does not require significant
difficulty or expense. UWGMWC's policy of non-discrimination
applies to all personnel and employment practices including, but
not limited to, job application procedures, hiring, advancement,
termination, compensation, job training and other terms, conditions
and privileges of employment.
EQUAL OPPORTUNITY EMPLOYER
It is the policy of UWGMWC to provide equal employment opportunity
to all individuals regardless of their race, color, religion, sex
(including pregnancy and gender identity), national origin,
political affiliation, sexual orientation, marital status,
disability, genetic information, age, membership in an employee
organization, retaliation, parental status, veteran status or
military service, or other non-merit factor or other legally
protected characteristic. This applies to all recruiting, hiring,
placement, training, promotion, compensation, transfers and other
employment-related programs and personnel actions.
DIVERSITY, EQUITY & INCLUSION STATEMENT:
Diversity, Equity & Inclusion is a core value at United Way of
Greater Milwaukee & Waukesha County. We strive every day to enhance
the culture of belonging and are passionate about building and
sustaining an inclusive and equitable working environment. We
believe this allows us to attract, retain the best possible
colleagues to use their full gifts to serve our community. We are
looking for other great colleagues who are excited about this
important work.
This job description indicates the general nature and work level
performed by employees within this position. It is not designed to
be a comprehensive inventory of all duties and qualifications
required. The duties and/or requirements of this position may be
modified, added, or deleted at any time. Other duties may be
assigned.
Keywords: United Way of Greater Milwaukee & Waukesha County, Wauwatosa , Administrative Assistant, Volunteer Center, Administration, Clerical , Milwaukee, Wisconsin
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