Patron Services Clerk

Company: Carol Stream Public Library
Location: Carol Stream
Posted on: February 13, 2026

Job Description:

Job Description Job Description Description: The Carol Stream Public Library is looking for a reliable and dedicated part-time team member with the availability to work Wednesdays 1-5pm, Thursdays 2-9pm, and every other Saturday 12-5pm and Sunday 1-5pm. Part-time employees receive 3 paid holidays, 2 additional floating holidays, and accrue paid leave. Part-time employees are eligible to enroll in vision benefits and can participate in an optional retirement investment fund. Position Summary: Performs the full range of circulation services and a variety of clerical procedures with a focus on successful customer interaction Essential Job Duties and Responsibilities: • Welcome visitors and respond to inquiries • Monitor incoming telephone calls and route accordingly • Monitor chat for curbside pickup of available materials • Deliver materials for curbside pickup • Perform Library materials check-in, check-out, renewals, placing and processing of holds • Assess the condition of returned and transited materials for review • Register, renew and maintain patron accounts • Sorts, shelves, relocates, and searches for library materials • Retrieve returned materials from book drop • Reads shelves for accuracy of order, re-shelving materials as needed • Explain account and borrowing policies to customers and staff • Assist customers in the use of Library equipment • Records transactions for statistical purposes • Performs other duties as assigned Requirements: Education: • High school diploma or equivalent required Experience: • Two years customer service experience preferred Knowledge, Skills and Abilities: • Strong customer service orientation • Ability to handle cash and credit transactions • Ability to interpret and execute detailed procedures • Interpersonal skills using tact, patience and courtesy • Attention to detail, accuracy and organization • Works collaboratively as a member of a team and independently with minimal direction • Uses verbal, written and electronic communication effectively • Proficient in using a personal computer and office productivity software • Applies basic problem-solving to a variety of situations Working Conditions/Physical Requirements: • Multiple daily collection of materials from inside and outside book drop in varying temperature and weather • Ability to, bend, stoop, carry, reach, pull, push and lift up to 20 pounds

Keywords: Carol Stream Public Library, Wauwatosa , Patron Services Clerk, Customer Service & Call Center , Carol Stream, Wisconsin