Sr. Resolution Manager
Company: Absolute Staffing & Consulting Solutions
Location: Rolling Meadows
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Position Title: Sr. Resolution
Manager Location: Remote Employment Type: Contract Employment
Status: Full-Time Salary: $65,000 - $80,000 (Based on experience)
Duration: 5-year contract with reevaluation and possibility for
extension About Us Absolute Staffing & Consulting Solutions is a
woman, minority, and veteran-owned business based in Westminster,
Maryland. As a trusted subcontractor, we specialize in staff
augmentation across IT, allied health, customer support,
administrative roles, and more. We proudly serve private businesses
and government entities at the local, state, and federal levels.
Absolute Staffing is seeking to hire a Sr. Resolution Manager to
support our client and become valued contributors to our dynamic
team. Position Summary We are looking for experienced Sr.
Resolution Managers to lead the management and resolution of
complex workers’ compensation claims. This role requires strategic
decision-making, excellent communication skills, and a
customer-focused mindset to ensure timely and effective claims
outcomes. Key Responsibilities Analyze workers’ compensation claims
to determine exposure and establish effective resolution plans.
Communicate extensively with claimants, medical providers,
employers, and clients to ensure clear and timely coordination
throughout the claims process. Provide exceptional customer service
with empathy and professionalism on behalf of our clients. Ensure
claims handling is consistent with company, client, and regulatory
guidelines, and meets all legal and ethical standards. Document and
communicate claim activity promptly and accurately to support file
outcomes. Partner with internal teams and external stakeholders to
improve processes and drive resolution efficiency. About You
Required Qualifications: High School Diploma or equivalent. Minimum
5 years of related claims experience , with 4 years handling lost
time/indemnity-level complex workers’ compensation claims .
Jurisdictional experience in Illinois (IL) is required. Active
Adjusters' License – Designated Home State Workers' Comp License or
reciprocal license (e.g., TX or FL). Working knowledge of claims
industry standards and regulatory compliance. Experience with
claims management systems and related software. Preferred:
Bachelor’s Degree in a related field. Experience handling
multi-jurisdictional or complex workers’ compensation cases. Key
Competencies Analytical and critical thinking abilities. Strong
written and verbal communication skills. High emotional
intelligence and service-oriented approach. Strong organizational
and time management skills. Collaborative problem-solver with a
proactive mindset. Compensation & Benefits Competitive salary based
on experience ($65,000 – $80,000). Health, dental, and vision
insurance options. Paid Time Off: 80 hours annually. 401(k)
retirement plan available with discretionary employer match based
on company profitability Eligibility: 1-year waiting period with
1,000 service hours required. Join Absolute Staffing & Consulting
Solutions and help shape better claims outcomes through your
expertise, empathy, and commitment to excellence.
Keywords: Absolute Staffing & Consulting Solutions, Wauwatosa , Sr. Resolution Manager, Customer Service & Call Center , Rolling Meadows, Wisconsin
