Dispensary General Manager

Company: Dutchess Cannabis
Location: Markham
Posted on: February 13, 2026

Job Description:

Job Description Job Description Dutchess Cannabis of Markham, IL is looking to hire a Dispensary General Manager! Are you a leader who can be a champion for change? Can you prioritize multiple tasks and manage your time effectively? Do you treat people with respect and act with integrity? If yes, you might just be perfect for this retail management position! THE ROLE The General Manager is responsible for the execution of retail store sales, operations and responsibilities, in order to deliver consistent, positive, industry leading customer experiences and drive profitable top line sales. This will be accomplished by ensuring that all responsibilities are executed with the underlying commitment to Dutchess Cannabis's values, supporting our customers and our team. ESSENTIAL DUTIES AND RESPONSIBILITIES: Recruit, hire and staff the dispensary by recruiting top talent with a diverse set of skills among candidates. Coach, develop and maximize the success of all associates. Coach to drive desired behaviors across all roles. Ensure onboarding and continued training and education is delivered. Analyze key business metrics, create action plans and gain buy-in from the team. Ensure team communication, leading weekly managers meeting and monthly team meetings. Effective P&L management by driving sales growth, along with managing expense budgets, including deposits and accounts receivable. Direct workforce management activities. Direct inventory activities resolving all discrepancies in accordance with state law. Oversee operational execution, ensuring all policies and procedures are being followed. Ensures all technology solutions are working and functioning as designed. Ensure loss prevention / security policies and practices are being followed. Become an expert in all cannabis state-specific rules, regulations and laws. Execute and enforce compliance, according to state laws. Develop and drive proactive internal compliance controls and processes. Ensure all employees are up to date on regulatory changes. Foster positive and productive relationships with key regulators, inspectors and law enforcement personnel. Ensures all required State, and Company sanctioned reports and audits are executed on time. Lead a consistent focus on customer loyalty and creating emotionally engaging customer experiences. Ensure visual standards are set in accordance with company direction. Direct the implementation of customer engagement strategies. Coordinate and partner with management to drive the success of promotions and loyalty program. Oversees and signs off on product buys from our wholesale partners. Ensures the website and live menu are up to date and maintained to the brand standard. Leads and champions change and innovation in a fast-paced environment. Other duties as assigned by the Management Team SUPERVISORY RESPONSIBILITIES: This position has supervisory responsibilities, including but not limited to: Manages and motivates staff (including hiring, firing, performance management and recognition duties). Train, direct and appraise staff. Create daily work schedule(s) for proper employee utilization Plan and organize workload and staff assignments. Issues written and oral instructions; assigns duties and examines work for correctness and conformance to policy and procedures. COMPETENCIES: Demonstrated success managing single or multiple location(s) P&L responsibility. Knowledge of or a willingness to learn state specific cannabis laws and regulatory compliance. Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook & PowerPoint. Must have the ability to manage and prioritize multiple projects and meet deadlines. Must have excellent interpersonal skills as well as a friendly and outgoing Must possess excellent conflict resolution skills and ability to manage difficult or emotional situations. Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational Observes and adheres to regulatory, safety and security procedures. EXPERIENCE and ELIGIBILITY: Must be 21 years of age or older. Must pass all required background checks. Must remain compliant with all legal and company regulations for working in the industry. Multiple location leadership experience or minimum of (3) three years of high volume/flagship management in cannabis, specialty retail or a comparable retail environment. Inventory control experience required. Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills. Continuously open to constructive, developmental feedback Flexibility to work evenings, weekends, holidays and attend various events as needed. COMPANY OVERVIEW At Dutchess , we are setting new standards for service, innovation, and customer satisfaction in every interaction. We are the crown jewel of cannabis! Our focus at Dutchess is all about the customer. We are consumer-centric, cannabis enthusiasts, who are enthusiastic about providing our clients with exceptional service and premium quality products. Our work together will allow us to: Foster an environment where every customer feels valued, creating a community united by quality cannabis. Create opportunities in the communities we serve through the expansion of our retail locations. Pioneer innovation by continuously pushing the boundaries to enhance the cannabis experience and meet evolving consumer needs with cutting-edge bud. EEO STATEMENT Rubino Ventures, LLC (Dutchess Cannabis) is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Keywords: Dutchess Cannabis, Wauwatosa , Dispensary General Manager, Hospitality & Tourism , Markham, Wisconsin