Operations Manager

Company: Hyatt House Chicago/Oak Brook
Location: Oak Brook
Posted on: February 15, 2026

Job Description:

Job Description Job Description Operations Manager Department: A&G Reports to: General Manager WHO WE ARE Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS Competitive compensation package Full benefits package, including 401K with matching and paid time off from Day 1 Growth company focused on expansion through strategic acquisition and development Hotel discounts at locations worldwide. JOB DESCRIPTION We are seeking an experienced Operations Manager to join our esteemed team at Hyatt House Chicago/Oak Brook. In this role, you will work closely with the General Manager and Assistant General Manager to ensure the smooth operation of the hotel and deliver exceptional guest service. You will be responsible for overseeing daily operations, managing staff, maintaining high levels of guest satisfaction, and contributing to the overall strategic direction, budgeting, and revenue optimization efforts of the hotel. If you thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences, we invite you to join us in upholding our commitment to hospitality excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES Professional Appearance: Maintain a high standard of personal appearance with appropriate business attire and name badge. Brand Certification: Obtain and maintain all necessary brand certifications required for the position. Flexible Hours: Work flexible hours, including nights, weekends, and across all hotel areas as needed. 24/7 On-Call Support: Provide 24/7 on-call support and ensure compliance with franchise, local, state, and federal regulations. HR & Employee Management: Implement HR policies, ensure compliance, and foster employee satisfaction through training and development programs. Oversee recruitment, hiring, and the development of a high-performing team. Guest Relations: Monitor and respond to guest feedback to ensure high standards of cleanliness, service, and satisfaction. Preventative Maintenance & Revenue Management: Implement preventative maintenance strategies and manage revenue through effective pricing and inventory management. Financial Oversight: Understand and contribute to the financial performance of the hotel, including monitoring budgets, analyzing financial reports, and helping to manage profitability. Payroll Management: Oversee payroll, manage productivity, and control overtime to ensure financial efficiency. Cash & Capital Expenditures: Ensure timely deposit of hotel cash funds and maintain the hotel’s cash bank for non-essential purchases. Any capital expenditure exceeding $2,000 should be submitted with at least three bids for comparison. Invoice Review: Accurately review and code invoices to ensure financial integrity and submit them promptly for processing. Inventory Management: Continuously monitor purchases, ensuring adherence to the hotel’s budget. Review and place orders on a regular basis, subject to inventory verification. Safety & Security: Report any suspicious activity involving guests, visitors, or staff and ensure that all safety and security policies are followed, including adherence to OSHA, HAZCOM, and Bloodborne Pathogens regulations. Public Area Maintenance: Assist with cleaning and stocking supplies as needed and perform inspections to ensure the hotel maintains a high standard of presentation. Physical Requirements: Ability to perform physical tasks such as standing, walking, lifting up to 50 lbs, bending, twisting, and reaching. The role requires 90% standing/walking, occasional lifting, and tasks such as climbing stairs, crouching, and crawling. QUALIFICATIONS Education: High School Diploma, GED, or equivalent work experience required. Experience: Previous management experience in the hospitality industry is required. Prior front desk experience and computer proficiency (preferably with Windows-based software) are preferred. Skills: Excellent organizational, communication, and customer service skills. Ability to prioritize tasks effectively in a fast-paced environment. Leadership: Proven leadership skills with the ability to manage and motivate a team to deliver exceptional service.

Keywords: Hyatt House Chicago/Oak Brook, Wauwatosa , Operations Manager, Hospitality & Tourism , Oak Brook, Wisconsin