Digital Transformation Lead

Company: SoftServe
Location: Schiller Park
Posted on: February 18, 2026

Job Description:

The Digital Transformation Lead (DTL) is responsible for planning and delivering digital transformation engagements for clients. They are engaged with the client from the sales process, working alongside other practitioners, sales and delivery staff to design the solution, define scope, schedule, budget, and through implementation. They must be exceptional communicators comfortable engaging with C-suite stakeholders, technology leaders, and partner organization representatives. They will thrive in dynamic environments and be adept at leading complex transformation programs. The DTL will be the primary practitioner leader for the implementation phases of Digital Transformation programs (from Assessment through to Continuous Implementation). They are responsible for coordinating all involved functions efforts to successfully deliver the program, including close alignment with the Delivery Organization and all involved Centers of Excellence. Working alongside the Digital Transformation Director (DTD), they will serve as the primary point of contact for the customer during the execution phases of transformation programs. Members of other functions engaged in the program will take direction from the DTL throughout the program. The DTL will apply developed subject matter expertise to solve common and complex business issues and recommend appropriate alternatives. They will provide clear, actionable direction to the team, drive clear communication amongst all program stakeholders, and drive operational excellence within the program. They will exercise independent judgment to identify and select solutions to client challenges, effectively leveraging subject matter experts for areas outside of expertise. In partnership with Workstream Project Managers [OD3], The DTL, plans projects and programs from start to finish including milestones and deadlines, identifies staffing needs, coordinates the interfaces and prioritizes resources between projects, reduces the friction and makes decision-making easier around project conflicts, uses data and metrics to determine and facilitate ongoing improvements. In cooperation with Delivery Director (DD), the DTL is responsible for execution and the establishment of a trusted advisor relationship with client on the assigned project portfolio, that is, setting up and facilitating project governance process, standardization of the techniques and approaches and problem resolution, defining delivery excellence criteria/KPIs including quality of the services/solutions, identifying potential areas of concern, providing top-quality service to achieve account growth targets in the most efficient manner ensuring the highest level of client satisfaction and long-term success strategy. The DTL will assist in establishing and refining Digital Transformation Program assets, including Transformation Roadmaps, Implementation accelerators, Governance arrangements and program reporting mechanisms. Duties & Responsibilities Develop and Implement Digital Strategies Close, and deliver customized client engagements that enable digital transformation for clients through leveraging the most effective technologies and platforms A legacy of innovation by implementing transformative solutions that redefine how we operate and deliver value to our customers Manage transformation programs The day-to-day management of large-scale digital transformation implementation programs, ensuring that they are delivering the expected value to the customer, are delivered on time, within scope, and budget, while maintaining a focus on quality and stakeholder satisfaction Align the program (and related project portfolio) with stakeholders’ expectations Change management procedure (Cost, Time, Quality) within a program (and related project portfolio) High-level goals and outcomes, manage their alignment and interdependencies Contribute to risk management and mitigation within the program Engage with senior leadership Collaborate with Senior leadership and C-Suite executives, providing strategic insights and implementation guidance to influence decision-making processes and garner support for transformation initiatives Orchestrate transformation efforts Coordinate various aspects of transformation programs, including technology implementation and change management, to ensure seamless integration and adoption across the organization, fostering a culture of innovation and adaptability Ensure the alignment of all processes within the project portfolio (project management processes, development processes, operational processes) and usage of the best practices Leadership Strong leadership skills in inspiring and managing cross-functional teams towards achieving shared objectives, fostering collaboration and accountability Teams of practitioners on multiple pursuits and projects advancing your career in one of the fastest-growing IT consulting businesses globally The gap between human needs, business advisory, and technology strategy, designing and leading strategic transformation programs, including digital strategy, business design, service design, product design, change management, and innovation strategies Without authority, leveraging a deep understanding of the customer’s needs and the technological landscape, to drive the team toward a mutually effective solution Adaptability and problem-solving Exhibit adaptability to evolving business landscapes and emerging technologies, applying a strategic approach to problem-solving to overcome challenges and drive successful outcomes Stakeholder communication and management Excellent verbal and written communication skills to effectively articulate complex ideas to diverse stakeholders, including technical teams and executive boards, fostering transparency and alignment throughout the transformation journey Maintain relationships with key client stakeholders; contribute to shaping and developing opportunities, working with SoftServe’s sales team and with C-level clients; lead pursuit teams; lead and contribute to the proposal development and negotiation process Builds personal relations with client, collaborates, and understands the demands of various operational managers and stakeholders Preferred Competencies & Experience Experience and recent track record of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs, or boutiques) with delivery and business development success and growth Track record combining consulting, sales, and delivery expertise Demonstrated record of creating & executing digital/technology-orientated client transformation programs to drive strategies, optimization, and modernization Track record of developing and expanding client relationships with executive focus Industry experience in at least one of the following: Financial Services, Consumer, Travel, Media, Communications, Energy, or Healthcare/Life Sciences, and depth across technology and digital trends, challenges, solutions, market dynamics, competition, and peer group activities Understanding and ability to articulate the vision for modern engineering (e.g., agile, cloud-native, DevOps), and operations (e.g., observability, automated response, SRE, etc.), and articulate a path toward a target operating model (people, process, and tools) Required Skills Strong leadership skills are essential for guiding teams to deliver digital transformation initiatives Strong ability to work with others to develop a clear vision and strategy for digital transformation that aligns with the organizations goals and drives long-term growth Outstanding analytical, stakeholder influencing, and cross-functional collaboration skills Comfort with constructively challenging existing processes and working on improving processes and outcomes Growth mindset with an ability to work with a diverse and global team Understanding of leading technologies platforms such as Salesforce, SAP, ServiceNow, and leading technologies in data analytics and AI Proficiency in project management methodologies and tools is crucial for overseeing the execution of digital initiatives, managing resources, and ensuring timely delivery of how to engage and deploy effective change management to drive organizational transformation, manage resistance to change, and promote a culture of continuous improvement Excellent communication skills, both verbal and written, are essential for articulating the vision for digital transformation, engaging stakeholders, and fostering alignment across the organization Building and maintaining strong relationships with key stakeholders, including executives, business units, IT teams, and external partners, to ensure buy-in and support for digital initiatives Adept at identifying challenges and obstacles in the digital transformation journey and developing creative solutions to overcome them Strong risk management skills are essential for identifying and mitigating risks associated with digital transformation, such as cybersecurity threats, data privacy concerns, and regulatory compliance issues Proficiency in managing relationships with external vendors and partners, including contract negotiations, performance monitoring, and ensuring alignment with organizational goals, is important for the successful implementation of digital initiatives The digital landscape is constantly evolving, so a willingness to learn and adapt to new technologies and trends is essential for staying ahead in this role Supervisory Responsibilities Comfortable to manage and lead in a matrix Qualifications Education: Bachelor’s degree in a relevant field (e.g., Information Technology, Business, or related discipline), while advanced degrees are a plus Certifications: Relevant industry certifications, e.g.: Design Thinking, Service Design CDTP, PMP, SCM, SAFe, TOGAF, CCMP, CISA, CISSP, AWS/Microsoft/GCP cloud certifications, PMP/PRINCE2, ITIL, CISSP/CISM, Agile/DevOps, and CBAP/Six Sigma Other Requirements Readiness to travel as required This posting includes an anticipated salary range that SoftServe expects to offer for this position. The range provided reflects the base salary only. Final compensation within this range will be determined based on a number of factors, including, but not limited to: geographic location, relevant experience, education, certifications, skills, budget, and market conditions. The anticipated salary range for this role is $180,000.00 – $220,000.00 annually, in line with our internal compensation framework and budget allocation for the role. Most candidates are offered a salary within this disclosed range. If the role is eligible for a variable pay plan, this would be considered separately and may provide additional earnings beyond the base salary range reflected here. Please note, the information provided in this posting is a general summary and may not include all compensation elements or benefits associated with the position. SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.

Keywords: SoftServe, Wauwatosa , Digital Transformation Lead, IT / Software / Systems , Schiller Park, Wisconsin