Training and IT Operations Specialist

Company: Progressive Housing
Location: Olympia Fields
Posted on: April 1, 2026

Job Description:

The Training & IT Operations Specialist is a dual-function role responsible for overseeing employee training compliance and coordinating internal IT operations. This position requires experience in human services training environments and the ability to manage technology logistics and vendor relationships. Key Responsibilities: Lead training programs aligned with State requirements and compliance standards Track, audit, and maintain training records, OJT completion, and certifications Deliver CPR, CPI, DSP, and QIDP-related training (in-person and virtual) Support onboarding and ensure training documentation is submitted timely Act as primary liaison to IT vendor for end-user support and issue escalation Monitor ticket resolution and identify system or operational trends Manage lifecycle of employee technology (setup, tracking, reassignment, recovery) Coordinate equipment and system access for new hires and role changes Ensure compliance with regulatory, safety, and organizational standards

Keywords: Progressive Housing, Wauwatosa , Training and IT Operations Specialist, IT / Software / Systems , Olympia Fields, Wisconsin