Customer & Strategy Operations Associate
Company: Tempus AI
Location: Chicago
Posted on: April 1, 2026
|
|
|
Job Description:
Passionate about precision medicine and advancing the healthcare
industry? Recent advancements in underlying technology have finally
made it possible for AI to impact clinical care in a meaningful
way. Tempus' proprietary platform connects an entire ecosystem of
real-world evidence to deliver real-time, actionable insights to
physicians, providing critical information about the right
treatments for the right patients, at the right time. As a Customer
& Strategy Operations Associate, you will serve as the analytical
backbone of the Customer Success (CS) organization. While the
Senior Manager focuses on high-level strategy and team development,
you will focus on the tactical execution of data analysis and
reporting infrastructure. You will be responsible for validating
data integrity, building foundational dashboards, and uncovering
the "why" behind performance trends. This role requires a
self-directed individual who can thrive in an unstructured
environment and translate complex data into clear narratives for
executive leadership. Hybrid Role - 3 days at Headquarters in
Chicago Key Responsibilities Data Management & Reporting
Infrastructure KPI Identification: Collaborate with leadership to
identify, define, and standardize key performance indicators (KPIs)
that measure the health and effectiveness of the Customer Success
organization. Dashboard Development: Design, build, and maintain
foundational reporting dashboards using Looker , Excel, and Google
Sheets to monitor customer success and experience metrics. Data
Integrity: Continuously monitor data systems for errors or updates,
serving as the primary validator of metric data to ensure accuracy
in reporting. System Maintenance: Work with Salesforce (SFDC) and
internal databases to ensure data hygiene and proper tracking
mechanisms are in place. Analysis & Strategy Support Root Cause
Analysis: Analyze issues to identify root causes and specific
improvement opportunities within the CS organization, supporting
the wider team’s use of data-driven solutions. Operational
Insights: Interpret intricate data to derive actionable insights
that drive operational efficiency and scalability. Strategic
Recommendations: Assist the Senior Manager in recommending
strategic insights based on thorough data analysis. AI Strategy &
Agent Development Opportunity Identification: Proactively audit the
Customer Success ecosystem to identify high-impact opportunities
where AI agents can automate workflows, reduce manual overhead, and
enhance the customer experience. Tempus One Collaboration: Serve as
a CS liaison to the Tempus One agent building teams, translating
operational needs into technical requirements for agent
development. Cross-Functional Testing: Lead the design and
execution of internal pilot programs, collaborating
cross-functionally to test agent efficacy, refine logic, and ensure
high-quality outputs before broader rollout. Lifecycle Management:
Build and manage comprehensive project plans covering the
end-to-end lifecycle of AI agents, including initial release,
performance monitoring, and long-term maintenance. Communication &
Collaboration Cross-Functional Ideation: Lead meetings with
internal stakeholders—including Lab, Business Intelligence (BI),
Commercial Systems, HR, and Legal—to cross-functionally ideate on
strategies for improving organizational KPIs. Executive
Presentation: Craft high-impact presentations (PPT/Google Slides)
for executive-level leadership that visualize the status of CS
metrics and strategic initiatives. Cross-Functional Alignment:
Collaborate with Business Intelligence and Engineering teams to
troubleshoot data discrepancies and ensure cohesive project
execution. Qualifications Education & Experience Education:
Bachelor's degree in Engineering, Science, or a related field.
Experience: 2-3 years of experience in a data analyst or strategy
associate role. Experience building and deploying agents to
automate manual tasks. Industry: Healthcare experience is a plus,
specifically within the oncology or life science space. Technical
Skills Data Manipulation: Advanced proficiency in Excel and Google
Sheets (pivot tables, VLOOKUPs, complex formulas) is required.
Querying: Strong SQL skills are required for data extraction and
analysis. Visualization: Experience creating presentations in
PowerPoint and Google Slides is required. Experience with Looker or
Tableau is strongly preferred. CRM: Experience with Salesforce
(SFDC) is highly preferred. Core Competencies Analytical Rigor:
Exceptional analytical capabilities with the ability to interpret
data and identify trends. Adaptability: Ability to thrive in an
ambiguous, fast-paced environment and manage projects from
inception to completion. Communication: Excellent communication
skills with the ability to tailor technical information to
non-technical senior leadership. $80,000 - 110,000 The expected
salary range above is applicable if the role is performed from
Illinois and may vary for other locations (California, Colorado,
New York). Actual salary may vary based on qualifications and
experience. Tempus offers a full range of benefits, which may
include incentive compensation, restricted stock units, medical and
other benefits depending on the position. We are an equal
opportunity employer. We do not discriminate on the basis of race,
religion, color, national origin, gender, sexual orientation, age,
marital status, veteran status, or disability status.
Keywords: Tempus AI, Wauwatosa , Customer & Strategy Operations Associate, IT / Software / Systems , Chicago, Wisconsin
