Infrastructure Operations Supervisor
Company: Charter Manufacturing Co. Inc.
Location: Mequon
Posted on: May 3, 2024
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Job Description:
Charter Manufacturing is a fourth-generation family-owned
business where our will to grow drives us to do it better. Join the
team and become part of our family!POSITION PURPOSE/MISSION:Lead a
team responsible for Server Infrastructure and Middleware
Integration Development and Infrastructure, ensuring the
availability and stability of the server environment and middleware
systems. Also responsible for overseeing the daily operations of
datacenter operations, ensuring its reliability, availability, and
security. Lead and participate in projects relating to the design,
installation, administration, and optimization of server
infrastructure, datacenter, and middleware integration to achieve
high performance in the areas of data, application, and system
integration. Guide the team to develop solutions and direct
activities of Server, datacenter and Middleware Engineers in the
implementation and daily administration of Business and
Manufacturing Server Infrastructure, datacenter, and Middleware
Integration to support the businesss global IT footprint.MINIMUM
QUALIFICATIONS:Bachelors degree in technology, Business, or related
field OR commensurate experienceFour plus years experience in
Information Technology or related experienceExperience
participating in a team environment.Proficiency in communication,
analytical, and problem-solving skillsAbility to be on-call to
support a global manufacturing environment that operates 24 X
7Capability to travel, as project load requires.Four years of
experience implementing and configuring server hardware and
middleware systems.Strong technical support documentation
skills.Ability to communicate and present effectively with all
levels in the organization.Self-motivated and directed.PREFERRED
QUALIFICATIONS:Experience leading or managing geographically
separated teams.Experience in server capacity planning.Experience
in datacenter capacity planning.Experience managing server and
datacenter assets in a manufacturing environment.Project management
skills in leading IT server operations initiatives in a
team-oriented, collaborative environment.Four plus years IT Server
operations experience in a complex multi-site environment.Four plus
years' datacenter operations experience in a complex multi-site
environmentExperienced server, datacenter and middleware diagnostic
skills.Experience with virtualization technologies.Experience with
cloud computing using Azure and AWS.Experience with Smart
Manufacturing projects.MAJOR ACCOUNTABILITIES:Supervise and guide
Server and Middleware Engineers to ensure availability,
reliability, and scalability of corporate server infrastructure and
middleware systems to meet business demands.Supervise and guide
datacenter technicians and engineers to ensure availability,
reliability, and scalability of the datacenter
infrastructure.Supervise the Managed Service Provider to provide
server and Middleware Operations where appropriate.Review and
improve IT Server infrastructure and datacenter procurement and
ordering of server-related equipment and services.Maintain accuracy
of IT Server and datacenter assets in the asset management
tool.Develop, maintain, and execute processes for digital
technology standards, policies, and procedures.Ensure resources are
aligned effectively to support the business needs.Develop
partnerships with stakeholders to ensure solutions are aligned with
business objectives.Follow Environmental, Quality and Safety
Management System procedures and requirements.Participate in the
design and implementation of in-house and/or outsourced server
environments for managing and maintaining global server
infrastructure at a high level of reliability and
availability.Participate in key process improvement initiatives as
they relate to the server and middleware environments.Act as a
project participant in the design and review of server and data
center infrastructure. Manage projects as appropriate.Assign
project and support initiatives to server and middleware engineer
resources.Regularly conduct asset management and capacity planning
exercises, making recommendations for improvement.Monitor server
performance, capacity and reliability metrics on an ongoing basis
making recommendations for improvement as appropriate.Lead and
participate in server audits, failover, and recovery
tests.Implement and maintain functional policies and procedures,
including those for server architecture and standards.Conduct
research on emerging technologies in support of server design
efforts and recommend technologies that will increase
cost-effectiveness and systems flexibility.Document the businesss
existing server and technology portfolio; make recommendations to
Senior Server. Datacenter Engineer and Analysts for improvements
and/or other performance and cost-effective options.Assure IT
Server Operations service levels are met, conduct root cause
analysis on recurring failures and recommend and or implement
corrective actions.Work with vendors, outsourcers, and contractors
to procure and deliver server products and services. Lead actions
as appropriate.Provide day-to-day maintenance and technical support
of the server infrastructure.Participate in on-call support
rotation and Tier II / Tier III support.Follow Environmental,
Quality and Safety Management System procedures and
requirements.Ability to meet the essential job requirements, with
or without reasonable accommodation, as outlined in the job
description.Act as a project participant in the design and review
of datacenter infrastructure. Manage projects as appropriate.Assign
project and support initiatives to datacenter resources.Regularly
conduct asset management and capacity planning exercises, making
recommendations for improvementAct as a project participant in the
design and review of datacenter infrastructure. Manage projects as
appropriate.Assign project and support initiatives to datacenter
resources.Regularly conduct asset management and capacity planning
exercises, making recommendations for improvementRESPONSIBILITIES
FOR SUPERVISION:Supervise the Server, Datacenter Infrastructure and
Middleware Integration Team.ORGANIZATIONAL RELATIONSHIPS:Reports
to: IT Infrastructure and Datacenter ManagerPOSITION
CHALLENGES:Adjusting priorities as business circumstances
requireManaging multiple tasks/projects to successful completion
fast-moving environmentCommunicating technical solutions to
non-technical professionalsTravel up to 20% of time to support
Charter sites.#LI-SG1#LI-Hybrid#CharterSJS123by Jobble
Keywords: Charter Manufacturing Co. Inc., Wauwatosa , Infrastructure Operations Supervisor, Other , Mequon, Wisconsin
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