Product Support Specialist -Loading Dock Equipment
Company: The Chamberlain Group
Location: Germantown
Posted on: September 23, 2024
Job Description:
If you are a current Chamberlain Group employee, please click
here to apply through your Workday account.We areSystems, LLCa
leading manufacturer and designer of loading dock
equipment.Wecontinue to GROW and are seeking a motivated team
player to join our organization.As a Technical Service
Representative I, you are expected to provide technical support to
customers over telephone and email, addressing and resolving
questions and problems with equipment setup and install; escalate
and track technical issues to the appropriate team member or
company departments as required. You will investigate and resolve
production, installation, and technical support issues related to
Systems' specialized control boxes and equipment, including
sensors, controllers, and integrations.Minimum Qualifications:
- High School Diploma or GED Equivalent
- 2+ years of related experience, or related technical education
may serve in lieu of experience
- Strong computer software skills and ability to use
spreadsheets, databases, word processing applications, email, ERP
System, IOT etc., daily with efficiency
- Excellent communication skills - verbal, telephone, in-person,
and written
- Ability to travel to customer sites 10% of the timePreferred
Qualifications:
- Technical school or associate's degree, controls aptitude and
troubleshooting
- Experience in a technical service environment
- Ability to read and understand blueprints, schematics, manuals,
bulletins, and other specifications
- Understanding of electronics, electrical field wiring, and
control wiring
- Valid driver's license with good recordEssential Duties and
Responsibilities:
- Troubleshoot, diagnose, track, and resolve issues with Systems'
specialized control boxes and products, including sensors,
controllers, and interconnective equipment
- Work collaboratively with team members, business partners, and
customers to define, design, develop, and implement future
technology solutions that resolve application issues and improve
product functionality; communicate with the Engineering department
on any technical issues with controls or other equipment
- Offer assistance and support on the installation of Systems'
products
- Provide corrective actions for products under warranty
according to policy procedures; create warranty claims, and work
with warranty coordinator as necessary
- Assist senior tech service representatives on field visits as
required
- Comply with health and safety guidelines and rules
- This is a role within Systems' Customer Experience and
Technical Support group
#LI-JE1#INDCHPWe provide competitive
pay, excellent benefits, work-life balance and a collaborative team
environment! Benefits include paid parental leave, tuition
reimbursement, health, dental, vision, and life insurance, short
and long-term disability, generous 401(k) match, paid holidays and
3 weeks PTO accrual upon hire.Check out our new video to find out
more about what we do: https://youtu.be/ZOMEDfP-ObcChamberlain
Group wants all of its employees to succeed and encourages people
of all backgrounds to apply. We're proud to be an Equal Opportunity
Employer, and you'll be considered for this role regardless of
race, color, religion, sex, national origin, age, sexual
orientation, ancestry; marital, disabled or veteran status. We're
committed to fostering an environment where people of all lived
experiences feel welcome.Persons with disabilities who anticipate
needing accommodations for any part of the application process may
contact, in confidence recruiting@chamberlain.com.NOTE: Staffing
agencies, headhunters, recruiters, and/or placement agencies,
please do not contact our hiring managers via email or phone or
other methods
Keywords: The Chamberlain Group, Wauwatosa , Product Support Specialist -Loading Dock Equipment, Other , Germantown, Wisconsin
Didn't find what you're looking for? Search again!
Loading more jobs...