On-Call Mobile Crisis Responder
Company: AUNT MARTHAS HEALTH AND WELLNESS INC
Location: Forest Park
Posted on: February 16, 2026
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Job Description:
Job Description Job Description On-Call Mobile Crisis Responder
Location: Remote, Training - Park Forest, IL Schedule: On-call;
evenings and weekends required Position Type: On-Call, Part-Time
Compensation: Compensation is provided per day and per crisis
event, with rates ranging from $30 to $225 per day/event ,
depending on the nature and duration of the assignment. SUMMARY Our
client is seeking an On-Call Mobile Crisis Responder to provide
immediate crisis intervention services to youth under 21 who are
experiencing a mental health emergency that may pose a danger to
themselves or others. This position is critical in stabilizing
crisis situations through rapid in-person response and short-term
service linkage. RESPONSIBILITIES Serve as an on-call responder for
Designated Service Area (DSA) 25. Be immediately available during
scheduled on-call shifts to respond to crisis referrals for youth
under the SASS program, as well as Medicaid adults, MCO members,
and Pathways clients. Accept all crisis referrals from the CARES
line within 30 minutes—no-decline policy applies. Respond in-person
to all Mobile Crisis Response (MCR) requests within 90 minutes of
receiving the referral. Complete crisis screening and assessment
using the Illinois Medicaid Crisis Assessment Tool (IM-CAT).
Provide immediate short-term follow-up, transition planning, and
linkage to necessary services. Complete MCR intake documentation at
the point of crisis and ensure all records are accurate and timely.
Facilitate safe outcomes such as family reunification, temporary
placement, or psychiatric hospitalization. Coordinate referrals and
follow-ups based on client and family needs. Remain reachable via
mobile phone during on-call hours; maintain a home phone line as a
backup contact method. Submit all required administrative
documentation (e.g., mileage logs, timesheets) per agency
protocols. Attend supervision, team meetings, and ongoing training
as required. Adhere to mandated reporting requirements and agency
policies. Provide on-call crisis support as directed by the
supervisor. Perform additional duties as assigned. TRAUMA-INFORMED
APPROACH All team members must apply a trauma-informed framework
that prioritizes the “5 S’s”: Safety – Ensure both physical and
emotional safety. Self-regulation – Maintain emotional control to
better support clients. Supportiveness – Cultivate respectful and
empathetic relationships. Strengths – Recognize and build upon
client strengths. Self-care – Engage in practices that protect
personal well-being and reduce stress. QUALIFICATIONS Education:
Bachelor’s degree in Social Work or a related field (required).
Experience: Minimum of 1 year working with at-risk youth and/or in
crisis response. Language Skills: Strong verbal and written
communication; able to document and present case information
effectively. Math Skills: Basic skills including percentages,
ratios, and data interpretation. Reasoning: Capable of addressing a
variety of crisis scenarios with sound judgment. Job Knowledge:
Understands and applies knowledge necessary for effective crisis
intervention. Quality: Demonstrates accuracy and thoroughness in
all work. Safety: Committed to adhering to all safety and infection
control protocols. OTHER REQUIREMENTS Flexible availability for
on-call shifts, including nights and weekends. Must be able to
transport clients using a personal vehicle. Openness to feedback
and continuous improvement. Participation in all required
trainings, meetings, and performance improvement activities.
CERTIFICATES, LICENSES & INSURANCE Valid Illinois driver’s license
Clear driving record Proof of current automobile insurance
COMPENSATION Compensation is provided on a daily and
per-crisis-event basis. Rates range from $30 to $225 per day/event
, based on the nature and duration of the assignment.
Keywords: AUNT MARTHAS HEALTH AND WELLNESS INC, Wauwatosa , On-Call Mobile Crisis Responder, Social Services , Forest Park, Wisconsin
